Refund Policy

Last updated: 2 November 2026

Every Loud Beanie is embroidered to order, so we do not take parcels back. If something is wrong, or you change your mind within 14 days, we refund you and you keep the beanie. You choose between your money back or a gift card for our store.

Why we do not take returns

Your beanie is made only after you order it. We hold no stock and we do not restock returned items. Sending parcels back and forth means extra packaging and extra transport, so we keep this simple and refund instead. Fewer things travelling means less harm to the planet.

When you can get a refund

• Damaged, defective or wrong item. Tell us and we refund you in full or send a replacement, whichever you prefer. You keep the item. For defects, the legal warranty applies (two years in the EU), so contact us any time during that period.
• You changed your mind. Contact us within 14 days after you received your order. We refund the beanie price and the standard shipping you paid. This is your right of withdrawal under EU and UK consumer law, and we apply it to customers in the US as well.
• Your parcel never arrived. If your order has not arrived 30 days after it shipped, we send a new one or refund you in full.

Money back or gift card

You decide how you want your refund:

• Money back: returned to the payment method you used for the order.
• Store gift card: a Loud Beanie gift card for the same amount, which you can use on any design. We email it to you.

How to ask for a refund

1. Email us at Contact@LoudBeanie.com with your order number and say whether you want money back or a gift card.
2. For a damaged, defective or wrong item, add a photo of the beanie and the label on the parcel.
3. We reply within 2 working days.

You can also use the model withdrawal form of your country, but a simple email is enough.

How fast you get your refund

We send your refund within 14 days after we agree to it. Money back appears on your statement as quickly as your bank processes it. A gift card is sent by email, usually within 1 working day.

Please do not send the beanie back

We cannot restock it and we have no return address for made-to-order items. Parcels sent to us without agreement will not be accepted.

Not covered

We cannot refund wear and tear, damage after delivery caused by washing against the care instructions, or a wrong address given at checkout. Colours can look slightly different on different screens, which is not a defect.

Contact

Loud Beanie Greppelland 70, 3863 ZM Nijkerk, the Netherlands Contact@LoudBeanie.com

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